Refund policy

Refunds and Replacements 

We have a 14-day refund or replacement policy, which means you have 14 days after receiving your item to request a refund or replacement. 

To be eligible for this, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request a refund or replacement, you can contact us at contact@valoracases.com

If request for a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@valoracases.com

If request for replacement is approved, your replacement will be shipped out within 2-7 business days of request. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Returns and Exchanges

We do not accept returns or exchanges. If you have received a faulty or incorrect item, refer back to our refund or replacements policy, or contact us at contact@valoracases.com

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.